Support Around the World

You may contact Command Software Systems, Inc. or any of our distributors abroad.  Just move the cursor over a red dot on the map below.  When the cursor changes, click the area and contact information will be displayed for that region of the country.


Quebec, Canada

Dolphin Developments

2690 Pitfield Blvd., Suite 100

St. Laurent, Quebec H4S1G9

Canada

Phone:	( 514 ) 333-7240

Fax:	( 514 ) 333-7165

E-mail:  sbddm@montrealnet.ca


United Kingdom

Command Software Systems, Inc. - U.K.

Ground Floor

Millbank Tower

Millbank

London, England SW1P 4QP

Phone:	+44-171-931-9301

Fax:	+44-171-931-9302

BBS:	+44-171-931-9303

E-mail:  COMMAND@COMMAND.CO.UK


Florida, United States

Command Software Systems, Inc.

1061 E. Indiantown Road, Suite 500

Jupiter, Florida 33477

Phone:	( 561 ) 575-3200	9:00 a.m. to 5:00 p.m. EST/EDT.

Fax:	( 561 ) 575-3026

BBS:	( 561 ) 575-1281

CIS:	75300,3645	( Type GO FPROT )

FTP:    FTP.COMMANDCOM.COM

E-mail:  SUPPORT@COMMANDCOM.COM

Web site:  http://www.commandcom.com


Australia

Computer Virus Clinic

P.O. Box 5127, Prestons, NSW 2170

176 Hoxton Park Rd.

South Liverpool

Australia N.S.W.  Australia 2171

Phone:	+61-2-606-9394

Fax:	+61-2-606-9704

E-mail:  cvc@geko.com.au

Web site: www.geko.net.au/~cvc


Columbia
Colombia

Solosoft Ltda.

Carrera 7

No. 72 - 64,  Oficina 2 - 22

Bogata, Colombia

Phone:	+57-1-217-7849

+57-1-345-3064

Fax:	+57-1-235-5347

E-mail:  solosoft@impsat.net.co


Germany

Percomp Verlag GMBH

Viren Service Hamburg

HolzmuhlenstraBe 84 D-22041

Hamburg, Germany

Phone:	+49-40-693-2033

Fax:	+49-40-695-9991

E-mail:  PERCOMP@INFOHH.RMI.DE


Argentina

Zampatti Maidi & Asociados

Juan Carlos Zampatti Maida

Larrea 1011 Piso 8 (1117)

Buenos Aries, Argentina

Phone:	+54-1-825-1602

Fax:	+54-1-825-7692

E-mail:  zampatti@zma.com.ar

JOTAFI

Roque Perez 3694

Primer Piso, Loft "E"

(1430) Buenos Aires, Argentina

Phone:	+54-1-544-2500

Fax:	+54-1-545-6782

E-mail: jotafi@interprov.com


Ontario, Canada

Dolphin Developments

904 South Sheridan Way, Suite 101

Oakville, Ontario

Canada  L6J-7L7

Phone:	( 905 ) 829-4344

Fax:	( 905 ) 829-4380

Toll free:( 800 ) 668-7434

E-mail:  jreid@dolfin.com


Brazil

Maple Informatica Ltda.

Rua Maranhao 554-20 andar

01240-000

Sao Paulo - SP, Brazil

Phone:	+55-11-826-5311

Fax:	+55-11-826-5375

E-mail:  maple@mandic.com.br


Chile

SONDA

Teatinos 574

Santiago, Chile

(562) 696-2277

FAX (562) 671-4666

E-mail: v_melo@sonda.cl

EBOSA

General Del Canto 292

Santiago, Chile

(562) 362-0210

FAX: (562) 362-0212

E-mail: ebosa@entelchile.net


Costa Rica

SASSO y SOTO

400 Mts. Northe de La Fuente de la Hispanidad

San Pedro de Montes de Oca

Apto. 2050

San Jose, Costa Rica

Phone: 011-506-234-0000

Fax: 011-506-253-9797

E-mail:ariana@sasso.co.cr


HOLLAND/NETHERLANDS
Holland/Neatherlands

ANUBIS PC SECURITY

Piusplein 62- 41/42

Tilburg

5038 WP, Netherlands

Phone: +31 (0) 13 543 0055

FAX +31 (0) 13 543 9649

E-Mail: anubis.pcs@inter.nl.net

CBE CONTROL BREAK EUROPE

Portengen 27

Kockengen

3628 EB

Netherlands

Phone: +31 (0) 346 24 2412

FAX: +31 (0) 346 24 2472

E-mail: paul.grootaers@controlbreak.nl

WWW: www.controlbreak.nlMALTA


Malta

DIX COMPUTERS

1, Triq N. Tomasucci

B'kara

BKR 06

Malta

Phone: +356 44 6371

Fax: +356 49 6279

E-mail: sales@dixcomp.com


South Africa

SOURCERY TECHNOLOGY, LTD. (SOURCE TECH)

27 Maree Street

Bramley Park, Johannesburg

P.O. Box 1044, Saxonwold 2132, South Africa

Phone: +27 (11) 885 3211

Fax: +27 (11) 786 6448

E-mail: fappunn@eafrica.co.za

WWW: www.dixcomp.com


Mexico

ITASA (Ingenieria y Tecnologia Avanzada),

Vanegas #212

Mitras Centro Monterey

NL, Mexico 64460

Phone:	+52-8-347-6840

+52-8-347-6817

Fax:	+52-8-346-9865

E-mail:  fprotmex@intercable.net

ITASA (Ingenieria y Tecnologia Avanzada),

Luz Savignon 2002

Colonia Navarte

Del B. Juarez

Mexico City, D.F. 03020

Phone:	+52-5-669-2812

+52-5-669-2798

Fax:	+52-5-682-0697

E-mail:  fprotmex@netmex.com


Bolovia
Bolivia

Dima Ltda.

Sanchez Lima # 2626

LA PAZ, 	Bolivia

Phone:	+591-2-37-5150

Fax:	+591-2-39-1346

E-mail: dimalpz@unbol.bo


New Zealand

Applied Insight, Ltd.

P.O. Box 68-607, Newton

Auckland, New Zealand

Level 7 Lumley House

7 City House

Aukland Central, New Zealand

Phone:	+64-9-376-4850

Fax:	+64-9-376-4874

E-mail:  fpsales@applied-insight.co.nz


Cayman Islands

Megatron LTD

1 Paddington Place, Suite 5

Georgetown, Grand Cayman, BWI

Phone:	809-949-8263

Fax:	809-949-9578

E-mail:  MEGATRON@CANDW.KY


Puerto Rico

UNISYS - Puerto Rico

268 Muñoz Rivera Avenue

Hato Rey, Puerto Rico, 00918

P.O.Box 363308

San Juan, Puerto Rico, 00936

Phone:  787-758-2266

Fax:	787-767-6110

E-mail:	isaacramirez@unn.unisys.com

Transdata Corporation

Metro Office Park

Building #18

Suite 401

Guaynabo, Puerto Rico  00968

Phone: 787-273-7070

Fax:     787-793-4885

E-mail:  kstein@transdatapr.com


Tortola, British Virgin Islands

Island Care Electronics

Road Reef Marina

P.O. Box 136

Roadtown, Tortola

British Virgin Islands

Phone:	809-494-3998

Fax:	809-495-4049

E-mail:  DICKW@CARIBSURF.COM


Ecuador

Asesoria y Sistemas

Avenida Francisco Bolona #103

y Avenida Kennedy

Guayaquil, Ecuador

Phone:  593-4-296-165

Fax:     593-4-296-163

E-mail:  jsanchez@gu.pro.ec

Soleincol Cia. Ltda

Luis Vernaza #205 y Esmeraldas

Guayaquil, Ecuador

Phone:  593-4-292-743

Fax:      593-4-296-107

E-mail:  soleinco@gye.satnet.net


Dominican Republic

Sistemas y Tecnolgia, S.A.

Pedro Fco. Bono Esq. Juan Pablo Duarte

Edificio Franco Penzo 3er. Piso

Apartado Postal 1007

Santiago, Republica Dominicana

Phone: 809-580-1583

Fax:     809-971-4651

E-mail: sistec.prk@codetel.net.do


Paraguay

Sistematica SRL

Mcal. Estigarribia 1319

Asuncion, Paraguay

P.O. Box 593

Phone:  595-21-208-106

Fax:      595-21-214-151

E-mail: sistemat@infonet.com.py


Peru

UMG Asociados S.R.L. LTDA.

Jose Gonzales 543 Miraflores

Lima 18, Peru

Phone:  511-241-7057

Fax:      511-447-5588

E-mail: umg@amauta.rcp.net.pe


Phillipines

Apexs Inc. - Applied Expert Systems & Software

3rd Floor Dumaguete City Development Building

Pusok, Lapu-Lapu City

6015 Phillipines

Phone: 63-32-340-2774

Fax:     63-32-340-1979

E-mail: apexsinc@mozcom.com


BBS Access

The Command Software Systems bulletin board system (BBS) allows registered users to upload and download files. A modem and communication software must first be properly installed to perform this task. A user ID and password are required for access. Most of the standard files are compressed with PKZIP for faster download. Please contact your customer service representative for further information.

To access our BBS call:  561-575-1281


FTP Access

A user ID and password are required for the Command Software Systems Internet site. This provides access to the latest versions of our software without the expense of a long-distance call. Please contact your customer service representative for information.

   ftp.commandcom.com


Web Site

You will find a wealth of fascinating information on our Web Site. We provide information on viruses, products, events, employment opportunities and much more. Be sure to visit this exciting extension of Command Software Systems’ services.

 www.commandcom.com


Who to Contact for Help

If you run into a problem with the CSS Central system that the documentation does not address, please feel free to contact Command Software Systems.

Should you need to call the technical support team, please try to be at your computer to facilitate the call.

Having the following information available will make it easier for your technical support representative to answer your questions:

•	Any specific error messages

•	Computer make and model

•	Network type and version

If you prefer, you may write:

Command Software Systems, Inc.

Attn: Technical Support

1061 E. Indiantown Rd., Suite 500

Jupiter, Florida 33477

or:

Command Software Systems, Inc. UK Branch

Ground Floor

Millbank Tower

Millbank

London SW1P 4QP


Support Within the United States and United Kingdom

Your copy of Command AntiVirus included a Customer Support Contact phone insert. Please call that number for support.

Visit the Command Software Systems, Inc. Web site for the most current virus information as well as answers to our customer’s frequently asked questions.

http://www.commandcom.com

See also:

Access our web site


Access our web site

 Click here to access the Command Software Systems home page. To use this link you need to have Internet access and a browser.

 Click here to jump to the Command Software Systems update page.  Registered users of Command AntiVirus can download the most current version of our product through this link. To use this service, you need a registered username, password and Internet access.


Glossary of Terms

Boot Sector

Hard disk drives, floppy diskettes and logical drives (partitions) all have boot sectors where critical drive information is stored.

Boot Sector Virus

A boot sector virus is a virus which infects the boot sector of a fixed disk or a floppy disk. Note that any formatted disk (even one which is blank or contains, for example, text data) may contain a boot sector virus. You MUST attempt to boot with an infected disk in order to activate this type of virus.

Circular Infection

A type of infection that occurs when two viruses infect the boot sector of a disk, rendering the disk unbootable. Removing one virus will generally cause a re-infection with the other virus.

CMOS

Complimentary Metal Oxide Semi-Conductor. Critical configuration information is stored in CMOS. Some viruses

attempt to alter this data.

Companion Virus

A virus which infects executable files by creating a ‘companion’ file with the same name but an .COM extension. Since DOS executes .COM files, then .EXE files and finally .BAT files, the virus loads before the executable file.

Cross-Linked files

Cross-linking is a common phenomena rarely associated with viruses. It occurs when two files appear to share the same clusters on the disk.

Dropper

A dropper is a program containing a virus which has been compressed with PKLite, Diet, LZExe etc. It has been designed to deposit the virus onto a hard disk, a floppy disk, a file or into memory. The children of this process are not droppers.

Encryption

Some viruses use encryption techniques in order to hide their presence from anti-virus scanners.

Executable code

This represents instructions which are “executable” by the computer. This includes COM, EXE, DLL and similar files. In a broader sense, executable code includes the code found in disk boot sectors, batch files and even macros used by some applications.

False Positive

A false positive occurs when a scanner identifies a file as infected when in fact it is not.

File stealth

A virus is said to have the property of ‘file stealth’ if it is capable of hiding the increase in length of infected files.

Full stealth

A full stealth virus is one which attempts to hide its presence entirely on an infected system. When operational, a full stealth virus can evade attempts to search for it in files or memory.

Heuristics

A rule-based method of identifying new viruses. This method of scanning does not rely on specific virus signatures.

The advantage of the heuristics scan is that it is not fooled by a new variant of an existing virus.  However, it will occasionally report suspicious code in normal programs. For example, the scanning of a program may generate the message:

C:\DOS\MSHERC.COM has been modified by adding some code at the end.  This does not appear to be a virus, but might be a self-checking routine or some "wrapper" program.

Command AntiVirus will issue a stronger warning based on the likelihood of a program really containing a virus.

Integrity Checker

A program which checks for changes to files. Integrity checkers, when used correctly, can provide an excellent second line of defense against new viruses or variants.

Joke programs

Command AntiVirus detects the presence of several well-known joke programs which can interrupt the normal operation of a PC. While joke programs are generally not harmful in any way, their side effects are often mistaken for those of a virus.

Logic Bomb

A logic bomb is a program which will execute a pre-programmed routine (frequently destructive) when a designated condition is met. Logic bombs do not make copies of themselves.

Malware

A generic name for software which intentionally performs actions which can damage data or disrupt systems.

Macro Virus

A macro virus is a virus written in one of the many macro languages. The macro viruses spread via infected files which can be documents, spreadsheets, databases or any computer program which allows the use of any of the macro languages.

Master Boot Record

On all PC fixed disks, the first physical sector is reserved for a short bootstrap program. This sector is the Master Boot Record (MBR). It also includes the partition table.

Memory-resident

Residing in computer memory as opposed to on the disk.

Multi-Partite

A virus which is able to infect both files and boot sectors is said to be multi-partite. Such viruses are highly infectious.

Partition Table

PC disks are often split in logical blocks known as partitions. Information required to access these partitions, as well as a flag which indicates which partition should be used to boot the system (the active partition) is stored in the MBR.

Polymorphism

A virus is said to be polymorphic if its code appears to be different every time it replicates (though generally each replication of the virus is functionally identical). This is usually achieved by encrypting the body of the virus, and adding a decryption routine which is different for each replication.

Stealth Virus

A stealth virus alters the way in which an infected computer functions, so that changes made by the virus are no longer visible to normal DOS functions. A stealth virus can only operate when it is resident in memory.

Trojan

A Trojan (or Trojan Horse) is a program which carries out an unauthorized function while hidden inside an authorized program. It is designed to do something other than what it claims to, and frequently is destructive in its actions.

Tunneling

Some viruses attempt to access the operating system directly, bypassing any TSRs (including anti-virus software) which have been loaded.

Virus

A virus is an independent program which reproduces itself. It may attach to other programs; it may create copies of itself (see companion viruses). It may attach itself to any executable code, including but not limited to boot sectors and/or partition sectors of hard and/or floppy disks. It may damage, corrupt or destroy data, or degrade system performance.

Virus Simulator

A virus simulator is a program which creates files that “look like” viruses. Such files are useless for testing purposes because they are not really infected. Command AntiVirus is smart enough not to be fooled by a simulator.

Virus Variant

A variant is a modification of a previously known virus, i.e., a variation.

Worm

A worm is a program which reproduces by copying itself over and over, system to system. Worms are self-contained and generally use networks to spread.


The Basics of CSAV Neighborhood

Each CSS Central Database contains at least one group in the tree view. This group, CSAV Neighborhood,  contains all other computers and computer groups.  CSAV Neighborhood cannot be deleted. It also has a non-removable Preferences configuration item that represents the default configuration for all computers and computer groups.

The configuration for a particular computer or computer group is determined from its position in the tree view and possibly the presence of a child configuration item. All computers and groups that are below CSAV Neighborhood inherit the existing preferences and tasks of CSAV Neighborhood. If you do not want the same tasks and preferences that the parent has, you can create new ones. There can be only one set of preferences per computer.

There can be multiple tasks per computer or computer group.  A task is always inherited from the parent group. What this means is that the child always inherits, or has the same task(s) as the parent. If you create a new task for a child and that task has the same name, but different settings, as the parent task, the settings of the new child task are used.  If a different name is used for the new task, then it becomes an additional task.

Note: The configuration implied by the presence of a Preferences item is guaranteed to be the same as that on the remote computer it represents only if the administrator has just deployed or read the configuration of that computer,  or if the computer is locked. This is because a user on the remote computer can always modify the system-wide settings from the Preferences menu in Command AntiVirus unless the computer is locked.

See also:

Understanding the tree view

Inheriting preferences

Overview of CSS Central


Centralized Task Management

This function provides for the administration of task files on remote computers. This includes statistics and lets you change settings to individual files.  This also include functions such as rename and delete.

This function allows an individual or group of task files to be deployed to any other remote computer.

Tasks cannot be executed from CSS Central.  If you need to execute a remote task, you can create one and then schedule it to begin in the near future.  For example, create a task with an execution time that is two minutes away, then deploy the task to the remote computer.

For further help regarding creating and deploying task files, please see the instructions for Adding or Deleting Tasks .


Understanding information shown in the right pane

The right pane reflects the selection in the left pane and is read-only.  The information that is in the right pane is sorted in columns.

If Preferences is selected in the left pane, then in the right pane of CSS Central there are four read-only columns. If they are not visible you can enlarge the window or scroll through. The columns are:  Dialog, Description, Value, Location.

Dialog indicates the name of the dialog box. For example, DVP shows the settings of the Active Protection dialog box.

Description tells what the various setting available in the dialog box are. For example, if you look at DVP in CSS Central you will see a text entry, instead of a checkbox,  for all of the settings that would show in the dialog box.

The Value item displays information about the settings. One method of displaying information display uses true and false. For example,  if the item is selected then it shows as TRUE. If it is not selected it shows as FALSE. The value field can also contain specific selections such as the list of extensions that are present in the Files to Include dialog box.

Location shows the location in the tree that is shown in the left pane. For example, \Preferences means that the item is located in the root of the tree and \Group2\Preferences means that the item is located below Group2. The inheritance of an item can be determined by its location.

These are the same settings that are available from the Preferences menu in Command AntiVirus. However the read-only display that is shown in the right pane of CSS Central is different. The chart below compares the differences.

In CSAV	In CSS Central
Network:
NetWare	NetWare
Messaging	E-Mail
	E-Mail List
Reporting	Report
Active Protection	DVP
Files to Include/Exclude	Include Extensions
	Excluded Files
Advanced	Advanced

If Task is selected in the left pane, then in the right pane of CSS Central there are three read-only columns. The columns are:  Dialog, Description, Value. (See Preferences for descriptions. )

If Group is selected in the left pane, then in the right pane of CSS Central there are three read-only columns. The columns are:  Type, Name, Location.

Type means the kind of configuration item. It could be Preferences, Task or Computer

Name means the name of the task or computer. Preferences are always named "Preferences".

Location shows the placement in the tree.

If a Computer is selected in the left pane, then in the right pane of CSS Central there are three read-only columns. The columns are:  Type, Name, Location.  (See Group for descriptions. )


Update Management

Update management provides a way to automatically obtain updates from the Command Software Systems FTP site. This includes a scheduler, a download management function and an update deployment function.

See also:

FTP Schedule Management

Using the FTP Configuration menu


FTP Schedule Management

By effectively managing scheduled downloads, administrators can automatically check for product updates and, if desired, deploy those updates automatically to other users in the organization. CSS Central is pre-configured for our United States ftp site, though administrators are able to change this. Other features regarding FTP scheduling include:

•	Primary and Secondary FTP site capabilities

•	Administrator can choose what platforms to download

•	Administrators can choose what to download for each platform chosen

•	Can specify the location of the Staging and Automatic Update directories

•	Schedule times for checking and downloading updated files

For detailed instructions regarding the options available to the administrator, please see:

FTP Configuration

Configure Platforms

Update File Management

Start Update


Downloading files using CSS Central

1.	If you do not have an Automatic Update Directory , you must create one.

2.	Create a directory where you want to place the downloaded files. This will become your staging directory .

3.	Select Configure FTP from the Update menu. Enter all necessary information. For details see Using the FTP Configuration menu .

4.	Select Configure Platforms from the Update menu. For details see Using the Configure Platforms menu

5.	Select the tab for the platform that you want to download.

6.	Select the type of update that you want.  If you want files all of the available updates (Product, Component and Signature file) you must select each individually.

7.	To begin the download immediately, click Download Now.


Using the Configure Platforms menu
Using the Configure Platforms Dialog

You can download Product Updates, Component Updates and Signature File updates for all of the shipping platforms that we support.

There are different Download Now buttons for each type of update available.

1.	Select Configure Platforms from the Update menu.

2.	Select the tab for the platform (Windows 3.X, 95, NT) files that you want to download.

3.	Click Download Now

or

Select Scheduled FTP Download if you want the scheduler to automatically download this item.

4.	Select Automatic Deployment if you want updates automatically copied to the automatic update directory.


Using the FTP Configuration menu

1.	Select the Primary FTP site tab.

2.	In the IP address area type:  FTP.COMMANDCOM.COM  (or 208.234.234.7) This is the main site for Command Software Systems in the US.

3.	In the Product Directory area type the path to the files on the FTP site. Usually this is: Products/Commercial/<product name>. This would be the same as if you navigated to the directory on the FTP site.

4.	Enter your registered user name and password. If you do not have a registered user name and password contact your sales representative. You cannot download without a valid user name and password.

5.	You can enter a secondary FTP site as an alternative. This would be used if the primary FTP site was not working. For example you may use site in the UK (FTP.COMMAND.CO.UK or 193.133.137.33)

6.	Click on the Local Configuration tab.

7.	Browse to or enter a staging directory

8.	Browse to or enter the Automatic Update Directory

9.	If you want to have the download from the FTP site occur at a specific time, click the Schedule button. Test your entries to make sure you contact the FTP site successfully before relying on the scheduler to operate unattended.

10.	When you have entered the correct information, click OK.


Sending a Product for Installation
Deploying a Product for Installation

CSS Central provides an easy method for first time installations. To use this select Send Install to from the Remote Installation menu.

The loader program (Loader.exe) uses the Automatic Update Directory specified in the FTP Configuration settings. If you have not populated the Automatic Update Directory or if you have not deployed files, the loader program may not work.

A MAPI dialog (depending on your mail system) opens and you can select a user or group of users.  A file is sent (Loader.exe) to the selected user by e-mail. The user runs the file by clicking on it in their e-mail.


Using Update File Management
Understanding Update File Management

CSS Central provides a way to instruct all or selected computers to start the automatic update process. This is done through the communications subsystem that is built into CSS Central. At the present time, you must have TCP/IP or IPX/SPX installed and configured for this to function.

There is a Platforms drop down list box that shows all available platforms. By default the All Platforms selection is shown. You can view the files of a specific platform or view all available files.

In the window of the Update File Management dialog box,  the Name, Date and Version of the files that are available for deployment are shown.

The Deploy Now button allows a selected file to be made the auto-update file. This means the file is extracted to a directory where it becomes available for download by remote machines.

The Delete Now button allows you to delete files that are shown in the list.

The Start Update menu item in the Update menu is then used to start the auto update process.


Understanding the tree view

The tree view shows the computers or computer groups that are in  CSAV Neighborhood . You can also view the relationship between the configurations on those computers and computer groups.

Preferences

There is at most one of these for each computer or computer group.

Task

There are zero or more tasks for each computer or computer group.

Computer Group

There are zero or more computer groups.

Computer

There are zero or more computers for each computer group. They display with an icon which includes the operating system platform and version of software that computer is running. If the computer is locked it will show a lock.

The following icons show the version and operating system that is currently used by the computer. Red computer icons indicate Windows NT workstation, light blue computer icons indicate Windows 95 or 98, and a tower computer case icon indicates an NT Server. The large number indicates the version. For example, a four on a red computer means that Windows NT 4.0 is installed and a three indicates that Windows NT 3.51 is installed. :

Windows 95	Windows 95 locked
Windows 98	Windows 98 locked
Windows NT 4.0	Windows NT 4.0 locked
Windows NT 3.51	Windows NT 3.51 locked
Windows NT Server 3.51	Windows NT Server 3.51 locked
Windows NT Server 4.0	Windows NT Server 4.0 locked
An Unknown computer

See also:

Parent and Child Configurations


Inheriting preferences

Preferences are shown with this icon:

Each computer and computer group has a product configuration associated with it. This configuration is made of system-wide settings and is called preferences. There is only one set of Preferences for each group or computer.

In Command AntiVirus this means all of the settings that are associated with the Preference menu.

The configuration for a particular computer or computer group is determined from its position in the tree. There can be parent and child configuration items. These items inherit their characteristics.

If a computer icon is shown and there is not a particular set of preferences attached, it can be assumed that the preferences for that computer are the same as those of the group it is in. The settings for the group can be determined by the settings in its preferences. If there is not a particular preference setting attached, you can determine its settings by going up the tree until the root is reached.

See also:

The Basics of CSAV Neighborhood


Task

A specific set of scan settings make up a task. The file that includes these settings is then saved with a unique name and has .FPT as an extension.

For example, Scan CD-ROM.fpt is a task file that was created for the purpose of scanning only the CD-ROM drive.

Scanning tasks can be either manual or scheduled.


Deploy

Indicates the distribution of files which are copied from a central location and then sent to one or more destinations. Files are deployed for the purpose of updating or adding to a program.

When CSS Central deploys tasks, it deletes tasks that were previously created by CSS Central.


CSS Neighborhood
CSAV Neighborhood

The computers that have Command Software Systems applications installed on them are part of the CSAV Neighborhood.


Preferences

The settings that are used by a computer or computer group. These include all of the menu items that are available from the Preferences menu in Command AntiVirus:

Network (Messaging)

Reporting

Active Protection (What to scan, Enable or Disable DVP, and Action on Infection)

Files to Include/Exclude

Advanced (Task Paths and Automatic Update)


locked

When the local workstation is set so that the preferences cannot be changed it will appear with a small lock in front of the icon. CSS Central always overrides the locked settings. The locking ability is a tool administrators use to prevent a user from changing settings on their computer. The user will be able to see the Preferences menu but will not be able to save changes.

See also: Locking a remote computer or Unlocking a remote computer


Locking a remote computer

To lock a remote computer:

1.	In the CSS Central database , click the name of the computer you want to lock [image].

2.	Select Lock/Unlock Computer from the Edit menu.

3.	A lock  [image] appears when the computer is locked.


Unlocking a remote computer

To unlock a remote computer:

1.	In the CSS Central database , click the name of the computer you want to unlock.

2.	Select Lock/Unlock Computer from the Edit menu.

The lock [image] disappears [image] when the computer is unlocked.


New

When New is selected you can create a new CSS Central database .


Access a Database

Opens an existing CSS Central database.


Close

When you are finished making changes to a CSS Central database the changes are saved automatically.


Save

When you are finished making changes to a CSS Central database you can select this option and the CSS database is updated.


Adding a Computer or Workgroup

Computers and Workgroups are added at the current selected tree item in the left pane. An entire workgroup can be added. Computers are added to existing groups by using the drag and drop feature.

1	Select Add Computer/Workgroup from the Edit menu. The Add Computer or Workgroup dialog box opens.

2	If you know the name of the computer or workgroup you can type it in the text box.

3	If you select the Browse button, Network Neighborhood opens and you can drag the computer or workgroup to CSAV Neighborhood.


Rename

Tasks and groups can be renamed. When a task file is renamed it is marked as modified.


Purge Preferences

When this option is selected the selected item or all of its subordinates are scanned for their own preferences. These individual preferences are deleted and they inherit the preferences from an ancestor. All affected groups/computers are marked as modified.


Read Remote Configuration

This function makes a connection with a remote computer.  It then "gets" the settings. If the settings are different on the remote computer they are downloaded to CSS Central and the tree view in CSS Central is updated. There is a progress bar that shows the progress of the download.

If you cancel the operation the settings that have been retrieved are saved, but the operation stops.


Re-Write Remote Configuration

This function overwrites the current configuration (re-applies) on the selected computers or subordinates.

If you cancel the operation the settings that have been written are saved, but the operation stops.


Write Modified Remote Configuration

This function (send) will update only computers or groups that have changes. This is done by the CSS Communication system.

If you cancel the operation the settings that have been written are saved, but the operation stops.


Lock and Unlock Preferences

When a computer is locked or unlocked, then the preferences are locked or unlocked.


Properties

The Properties dialog box allows you to modify a pre-defined task. You may select the Scan method, Action to take, Drive/paths to scan, File types to scan and set the Schedule when the scan will take place.

Scan method

Select the type of scan you want from the following options.

Secure Scan

At the present time the Secure Scan is the only available scan.

Action to take

If a virus is found, you can have Command AntiVirus perform one of the actions listed below.

Report only

This will inform you when a virus is detected but no other action will be taken. You may choose Report only in order to verify the type of virus before disinfecting.

Disinfect

Disinfecting files automatically causes the least disruption to the user. If disinfection is not possible, Command AntiVirus will ask if you wish to delete the file.

Disinfect/query

The Disinfect/query option will identify a virus and ask if you wish to disinfect it.

Delete

This will automatically delete any file found to contain a virus.

While Delete is a powerful option, the potential exists for loss of data. Some rare viruses perform encryption on the hard drive that can make file recovery difficult.

Delete/query

Choosing Delete/query will identify a virus and ask if you wish to delete the file that contains it.

Rename

Selecting Rename will automatically rename an infected file by putting a “V” in place of the first letter of the extension. For example, .COM becomes .VOM and .EXE becomes .VXE.

Rename/query

This will identify a virus-infected file and ask if you want to rename it. If you choose yes it will rename the file as described above. If you choose no you ill then need to either disinfect or delete the file.

Quarantine

The quarantine option places an infected file in an isolated directory  where cannot spread. This is helpful for examination or disinfection by the administrator at a later time.

Quarantine/query

If Command AntiVirus detects a virus, you are asked if it should be moved to the quarantine directory.

Drive/paths to scan

You can provide a specific list of drives or paths to scan. For example, you could establish a task that would perform a scheduled scan twice a day on the directory used to store files downloaded from other computers.

Browse

The Browse button opens a dialog box that allows you to select the folder you wish to scan.

Include sub-folders

This searches all sub-directories on a selected drive.

Select all floppy drives

This searches all floppy drives.

Select all hard drives

This searches all logical hard drives on the local workstation, including compressed drives.

Select all network drives

This will search all network drives for which you have access rights and have been mapped to.

Select all drives

This searches every drive that you have access rights to.

File types to scan

The list of available file options are described below. The recommended choice is Specified files. You also have the option of selecting All files but they are mutually exclusive. The compressed file options may be checked individually depending on your needs. Choose the documents (.doc) option only if you have Microsoft Word 6.0 or later.

Specified files

These are the files that would normally be attacked by a virus. Command AntiVirus ships ready to scan the following file extensions: .APP, .BIN, .COM, .DLL, .DO?, .EXE, .OV?, .PGM, .SYS, .XL?

All files

This will scan all files. It is not a recommended option since it increases the chances of getting a false positive from a random string of characters in a harmless data file takes much longer and is unlikely to find additional viruses.

Packed files

These are files that have been compressed with PKLITE, DIET or similar programs.

ZIP files

These are files that have been archived using PKWare’s ZIP compression utility.

Documents (.doc)

This checks for the species of macro viruses which can infect Microsoft Word document files by modifying the default template.

Boot Sectors

The most common viruses infect the boot sectors and master boot records of hard drives. Checking this option will cause these areas to be scanned.

Allow scanning of quarantined files

This option is available only if you have administrator rights.

Selecting this option allows an administrator to scan the quarantine directory. If the option is not selected, the quarantine directory will not be scanned, even if the quarantine directory is in the path. A quarantine directory only exists if the Action to take selection in Command AntiVirus or DVP is set to quarantine. Generally, suspect and infected files are placed in the quarantine directory to allow the administrator to examine and disinfect them without disruption to the workflow of users. During installation the quarantine directory is created below F-PROTNT.

Also, if the Action to take is Quarantine then Include quarantine directory is unavailable.


New Preferences

This adds a new Preferences node to the tree at the position where it was selected. The Preferences will inherit the settings from the preference group above unless they are changed.


Find computer
Locate a Computer in CSAV Neighborhood

From the Edit menu you can select Find Computer.

This option opens a find dialog box. If you know the name of a computer that you want to locate in the CSAV Neighborhood, you can type its name in this dialog box.  Wildcards can be used.


New Task

This prompts the user for a new task name and then displays a task properties dialog box.

1	Highlight the group or computer the task is to be assigned to.

2	From the menu, click Edit, then select New task. You will be prompted to enter a name for the new task. Type the name and click OK. The task properties dialogue box will appear. Keep in mind that Command AntiVirus comes pre-configured with the Action to take if a virus is found as Report only. Click on the arrow in the Action to take list box to select a different action if desired.

3	Make the appropriate selections and click OK. The new task will appear under the group/computer.

See also:

Deleting Existing Tasks

Editing Existing Tasks


New Group

This creates a new computer group that can be named and populated by the administrator.


Network

This option displays a tab-controlled dialog box that is identical to the Network dialog box in Command AntiVirus.

This item can be accessed from the View menu or by clicking the right mouse button on Preferences in the left pane.


Reporting

This option displays a tab-controlled dialog box that is identical to the Reporting dialog box in Command AntiVirus.

This item can be accessed from the View menu or by clicking the right mouse button on Preferences in the left pane.


Active Protection

This option displays a tab-controlled dialog box that is identical to the Active Protection dialog box in Command AntiVirus.

This item can be accessed from the View menu or by clicking the right mouse button on Preferences in the left pane.


Files to Include/Exclude

This option displays a tab-controlled dialog box that is identical to the Files to Include/Exclude dialog boxes in Command AntiVirus.

This item can be accessed from the View menu or by clicking the right mouse button on Preferences in the left pane.


Advanced

This option displays a tab-controlled dialog box that is identical to the Advanced dialog box in Command AntiVirus.

This item can be accessed from the View menu or by clicking the right mouse button on Preferences in the left pane.


Using Drag and Drop

You can add a computer to the left pane of CSS Central by selecting Add Computer/Workgroup from the Edit menu then selecting the Browse button.

Settings and tasks can be copied. To do this hold the CTRL key before beginning the dragging operation. Computers and groups can not be copied. This restriction prevents copying and then showing a computer that does not actually exist. You can move a computer and groups.  The moved computer or group will inherit the settings of the new parent unless it has configuration items of its own.

Drag and drop only works within a single window and only in the tree view.  Entire sub-trees can also be moved with this method.

If an existing item has the same name as the one you are copying or moving you will be prompted as the whether the operation should continue.


Understanding CSS Central's communication system

CSS Communications Subsystem is used for communications between the administrating computer and remote computers. Through CSS Communication,  data is transferred from on computer to another.  There are two parts - a "master" to initiate data exchange and a "slave" to wait for and handle incoming requests.

When the operating system is started the service (slave) starts and begins to listen for incoming requests. The master side of the communications is loaded as part of CSS Central.

If you need to get across a firewall or if you router filters ports and destination addresses you will need to free the following ports/sockets:

TCP/IP  port 2411

IPX uses 0x85d2


Parent and Child Configurations

Think of this in terms of a family tree - with descendents that are called parents and children.  Every descendant (child) of a computer group inherits (from the parent) that groups configuration. To override the existing inherited configuration you can create a child object (a task or preference) with its own settings. For example,  if you want all of the computers except one to be identical you can create a subordinate task or preference that only applies to that computer.

There are two types of configuration items. One is called Preferences and the other is called Tasks.


Overview of CSS Central

What is CSS Central

CSS Central provides system administrators with an easy-to-use interface for distributing, updating and modifying Command AntiVirus from one location.  From this central location, you can change your Preference settings as well as create and modify individual scanning tasks.  Now it is easier than ever to install and update your Command Software Systems software.

CSS Central was created to assist system administrators. If you need detailed information on the product that you are configuring, check the documentation that is associated with the specific product. This purpose of this help file is to explain CSS Central.

How to Begin

CSS Central may be installed to either a Windows 95 or Windows NT v4.0 workstation. In addition, it will be installed by default when installing Command AntiVirus for NT Server. The workstation, or server, must be running Command AntiVirus v4.5 or above and F-Agent must be active. If F-Agent is active, there will be an icon of a yellow C in the system tray.

You begin by creating a CSS Central Database . Once this is done, you create computer groups in the database that will share this configuration. Next, you add the individual computers. CSS Central uses the CSS Communications subsystem to verify that the necessary software is installed on all of the computers in this database.

CSS Central uses the local version of F-Agent and the F-Agent on the remote machines to communicate. Thus, all workstations you wish to manage via CSS Central must also have F-Agent active. This will occur by default when Command AntiVirus is installed. The remote workstations must be running Command AntiVirus v4.5 or above. This communication also relies on a shared directory known as the Automatic Update Directory. This directory should be created prior to utilizing any of the features within CSS Central. For help creating or managing this directory, please refer to the instructions for Automatic Update .

If a workstation is not running Command AntiVirus v4.5, a special loader program can be used to perform first time installations or to update a previous version. For help on using this loader program, see the instructions for Installing Remotely.

Each User Needs Command AntiVirus V. 4.50

If a computer does not have the software installed you can send an e-mail message through CSS Central asking the user to install it. The e-mail message will have an embedded installation program.  You can also modify the login script for that user. Either way will install the necessary software.

CSS Central Main Window

The CSS Central main window contains two panes.  The left pane is a tree view that always contains a computer group called CSAV Neighborhood .  This view displays all of the computers that are available. The right pane reflects the current selection in the tree view.

Administrators can create their own groups and add computers to the group by dragging and dropping in the tree view. A computer group can contain computers or even other computer groups. For simplicity of administration and implementation, an individual computer can reside in only one computer group.

Selecting a computer in the tree view changes the display in the right pane to reflect the details of that selection. This is helpful for making comparisons of the settings.

Modify Database Settings

After you have created a CSS Central Database you can modify settings, lock computer preferences to prevent a user from making modifications and deploy updates to Command Software Systems programs.

Getting Current AntiVirus Files

We have also made it simple to connect to our FTP sites so that you can obtain the latest files. All of this can occur automatically by using a scheduler. You can also achieve these results on demand.

See also:

Centralized Task Management

Using the FTP Configuration menu

Understanding CSS Central's communication system

Using Update File Management


Drag and Drop

In CSS Central you can drag-and-drop a computer from Network Neighborhood to CSAV Neighborhood. Tasks and settings can also be moved with an easy drag-and-drop operation.


Inheritance

Inheritance means that an individual item, which in CSS Central could be a computer or group,  takes on the properties of an item that is of a higher class.

These items inherit from the computer group in which they are a member.  This computer group inherits from the group in which it is a member and so on until the root item (CSAV Neighborhood) is reached which itself is a computer group.

See also: Parent and Child Configurations


CSS Central Database

This is a product configuration database that exists for each product that CSS Central supports. For example, Command AntiVirus is one product that can be configured with CSS Central. Each database that represents Command AntiVirus has a file extension of .CCA ( this stands for Command Central AntiVirus).

The window for the database can be expanded in size. To do this move your mouse pointer to the edge of the dialog box.  When the pointer changes to a double arrow, press the mouse button down and drag the edge of the dialog box.


Staging Directory

A storage area, usually on a local hard drive, that is designated to hold data intended for distribution.

You can create a specific directory for this purpose. For example, you can create a directory on your network server  or local hard drive and name it Command. You would then use that directory to receive files that are downloaded from Command Software Systems.


Automatic Update Directory

A directory that is created for the purpose of holding the Command AntiVirus update files. Each workstation that uses this must have Command AntiVirus v.4.5 or above installed. The workstation must also be configured to point to the update directory.

You can configure this by entering the UNC path or drive letter of the remote location. Select the "Advanced" menu item in the "Preferences" menu.  CSS Central provides a way of doing this to all selected groups or computers from one location.


Preparing Preferences

When you open the default .cca file, the left pane initially displays the CSAV Neighborhood icon and the right pane displays the Preferences and Task icons. To change (or review) the default Preferences, make the Preferences icon visible in the left pane:

1	Click the CSAV Neighborhood icon. The Preferences icon becomes visible.

2	Place the arrow over the Preferences icon and right-click the mouse. A Preferences dialog box appears.

3	Place the arrow over the Preference attribute to change (Network, Reporting, Active Protection, Files to Include/Exclude, Advanced) and left-click the mouse. The dialog box associated with that attribute appears.

4	Use the dialog box associated with each attribute to change the default settings. Clicking OK in each of the attribute dialog boxes updates the Preferences settings associated with that dialog box.

5	Check the default Preferences settings by left-clicking Settings list in the dialog box. A window with all settings appears. The listing displays Dialog, Description and Value of each of the Preference attributes. Scroll the list to see all the settings.

You cannot delete or purge default Preference settings.


Preparing Tasks

1	Click the CSAV Neighborhood icon. The Preferences icon becomes visible in the left pane of the CSS Central Main Window.

2	Open Edit and click New Task… The Create New Task dialog opens.

3	Type a task name in the text box and click OK. The Properties dialog of the named task displays.


Preparing Groups

You can deploy settings and tasks by individual user, by groups of users, or by combinations of users and groups. Groups of users are displayed in tree view (left pane) of the CSS Central Main Window.

In setting up CSS Central you create groups within the CSAV Neighborhood. Under each group you assign (add) computers and workgroups. By default each (child) group you create inherits preference settings from the (parent) CSAV Neighborhood but you can modify the preference settings of the group.

To create one (or more) group (or groups):

1	Open Edit and click New Group…. The Create Storage dialog opens.

2	Enter the name of the new group in the dialog and finish by clicking OK. The group icon appears beneath the CSAV Neighborhood icon in the left pane of the CSS Central Main Window. Repeat to add groups as needed.

3	Review the preferences of the group (or groups) by placing the cursor over the group icon and left-clicking the mouse. A dialog with the (inherited) preferences appears. Open the preferences in this dialog by left-clicking the mouse.

4	To change the preferences of a group, open Edit and click New Preferences. Change attributes in the dialog box (or boxes) and click OK to complete each.


CSAV Neighborhood
Building the CSAV Neighborhood

Your first task will be to create a CSAV Neighborhood. To accomplish this:

1	Open File and click New. The New CSS Central database dialog opens.

2	Type a filename in the text dialog box and click Open. The new, named CSS Central database opens in the CSS Central Main Window.

The default CSAV Neighborhood icon appears in the left pane of the CSS Central Main Window. The Preferences icon that is associated with the CSAV Neighborhood appears in the right pane of the CSS Central Main Window.


Adding or Deleting a Computer or Workgroup
Adding a New Computer or Workgroup

Computers and Workgroups are added at the current selected tree item in the left pane. An entire workgroup can be added. Computers are added to existing groups by using the drag and drop feature.

1	Select Add Computer/Workgroup from the Edit menu. The Add Computer or Workgroup dialog box opens.

2	If you know the name of the computer or workgroup you can type it in the text box.

3	If you select the Browse button, Network Neighborhood opens and you can drag the computer or workgroup to CSAV Neighborhood.


Adding an Existing Computer or Workgroup
Copying Settings and Tasks

You can copy settings and tasks.

1	Select the item to copy by placing the pointer over it and left-clicking the mouse.

2	While pressing and holding down the CTRL key, press and hold the left mouse button and drag the item over the icon you want to receive the copy. A dialog box confirming the action appears. Click OK to complete the action.


Editing Preferences

1	Highlight the preferences you wish to edit.

2	Select View from the menu bar.

3	Select the category you wish to edit. The preference categories which can be edited are:

•	Network

•	Reporting

•	Active Protection

•	Files to Include/Exclude

•	Advanced.

4	Make changes to the various categories as desired.

When changes are complete, the new preferences should be deployed to the affected computers. See also:

The basics of CSS Neighborhood

Active Protection

Advanced

Files to Include/Exclude

Network

Reporting

Read Remote Configuration

Write Modified Remote Configuration

Re-Write Remote Configuration


Locking and Unlocking Computer or Workgroup Settings

Locking and unlocking computer or workgroups is performed at the machine level. The option controls whether or not the user on the client machine can change the preference settings within their CSAV software.

To set the lock and unlock computer or workgroups feature:

1	Place the pointer on the computer or workgroup icon and left-click the mouse.

2	Open Edit and click Lock/Unlock Computer. The settings take effect after you open File and click Write Modified Remote Configuration.


Adding or Deleting Tasks

Tasks can be added to either a group or a computer. If added to a group, all sub-group and associated computers will inherit the task. To create a new task:

1	Highlight the group or computer desired

2	Click Edit on the menu

3	Select New Task

4	Make the desired choices in the ensuing Task Properties dialogue

5	Click OK

To delete a task, simply highlight the task, then select Edit from the menu and click Delete.


Editing Tasks

1	Highlight the task you wish to edit.

2	Select View from the menu bar.

3	Select Task Properties.

Editing of tasks can also be accomplished by:

1	Highlighting the task name

2	Clicking the right mouse button so the pop-up menu appears

3	From the pop-up menu, select Task Properties

The properties dialog will now be displayed. This allows for modification of the properties of a pre-defined task.

1	Select the appropriate options to enable the desired configuration.

2	To complete the process, click OK.

See also:

Adding New Tasks

Deleting Existing Tasks


Network Preferences

Use the Network Preferences dialog to:

•	log infections to a Netware server

•	provide custom Messaging or email in the event of an infection


Netware

Preserve last access date

Checking this box will prevent modification of the access date on the file. Many backup systems reference the last backup date.

Skip compressed files

Since compressed files are not executable, you can shorten scan times by checking this box.

Skip migrated files

Since migrated files are not in use (by definition), you can shorten scan times by checking this box.

Command AntiVirus for NetWare

Log infections

If you check this box and enter a valid server name, any virus infections discovered will be entered into this common log file. Any text editor can be used to check this.

Server

Select the CSAV (Command AntiVirus for NetWare) server you wish to send reports to.


Messaging

Message to display when an infection is found

You may enter a text message of your choice up to 80 characters. This is very useful for Network administrators and may include phone numbers or other helpful messages.

E-Mail

Addresses

Choose Addresses to select who will receive the messages.

Mail report

Check this box to have a virus report mailed to the address selected in Addresses.

Mail infected files

Check this box to have the infected file mailed to the address selected in Addresses.


Reporting Preferences

The Reporting Preferences dialog contains checkboxes that control the options available for the report window.

Beep when a virus is found

The PC speaker will emit a short beep when a virus is found during any scan if this item is checked.

List all files scanned

You may wish to avoid lengthy reports by not checking this box. However, this provides the ability to verify that the appropriate files are being scanned.

Wrap text in report window

It may be easier to read short reports if you check Wrap text in report window. In longer reports, you may find it easier to find individual file listings without wrapping the text.


Active Protection Preferences

The Active Protection dialog contains checkboxes that give access to scan options.

Enable DVP

This box must be checked for active virus protection. You can choose to scan floppy drives, local hard drives and/or network drives.

What to scan

Scan floppy drives

This searches all floppy drives.

Scan local hard drives

This searches all logical hard drives on the local workstation, including compressed drives.

Scan network drives

This will search all network drives you are mapped to and for which you have access rights.

Action on infection

Report only

You may choose the report only option in order to verify the type of virus before disinfection.

Delete

Select this option to prompt you before deleting an infected file.

Rename

Select this option to rename infected files to .VOM or .VXE. Use this if you wish to study the infected file or compare it to a clean backup copy. Files with these extensions are not executable and, therefore pose no threat to your system.

Disinfect

This automatically disinfects virus-infected files.

Quarantine

The quarantine option places an infected file in an isolated directory  where cannot spread. This is helpful for examination or disinfection by the administrator at a later time.

Remove all macros if variant is found

 This option is available only when the Action to take is Disinfect or Disinfect/Query.

If this option is selected, all macros are removed from any file containing a new or modified variant of a macro virus. If this option is not selected and the Action to take is Disinfect or Disinfect/Query, files are renamed if they contain remnants or are variants of macro viruses.


Files to Include/Exclude Preferences

Use the Files to Include/Exclude dialog to specify the file types to:

•	include

•	exclude


Files to Include

The Files to Include dialog tab lets you specify which file types to include. By default, CSS Central scans files with the following file extensions: .APP, .BIN, .COM, .DLL, .DO?, .EXE, .OV?, .PGM, .SYS, and .XL?.

Specified file types

1	Add file types to the default Files to Include list by typing the file extension(s) in this text box. Finish by clicking Add.

2	To remove a specified file type, highlight your choice using the mouse pointer and click Delete.


Files to Exclude

The Files to Exclude dialog tab lets you specify which file extensions to exclude. By default, CSS Central scans all file extensions.

New exclusion

Type the file extension to exclude in the New exclusion text box (or open a dialog using Browse) and click Add. The file extension appears in the Filenames list box.

To delete a file extension from the Filenames list box, highlight the file extension and click Delete.


Advanced Preferences

Use the tabs of the Advanced Preferences dialog to set a:

•	Task Path

•	Automatic Update

•	Service Account (NT only)

•	Quarantine Path


Reading a Remote Configuration

To read a remote configuration, the following requirements must be met:

•	the remote computer or workstation resides in the CSAV Neighborhood

•	the computer or workstation is running Command AntiVirus version 4.5

You can read the configuration of a remote computer or workstation:

1	Place the pointer over the icon of the computer or workstation and left-click the mouse. The icon is highlighted.

2	Open File and click Read Remote Configuration. The Read Remote Configuration dialog opens.

3	CSS Central reads the lock status, Preferences and CSAV Status information of the remote computer or workstation. If CSS Central could not read the machine, it will display a message in a dialog.


Rewriting a Remote Configuration

You can rewrite a remote configuration if, for example, you want to restore the preferences of a remote computer or workstation to CSAV Neighborhood.

The Automatic Update Directory and the Staging Directory must be populated before you attempt to rewrite a configuration of a remote computer or workstation to the CSAV Neighborhood.

To rewrite the configuration of a remote computer or workstation:

1	Place the pointer over the icon of the computer or workstation and left-click the mouse. The icon is highlighted.

2	Open File and click Rewrite Remote Configuration. The Rewrite Remote Configuration dialog opens.

3	CSS Central rewrites the lock status, Preferences and CSAV Status information of the remote computer or workstation to CSAV Neighborhood.


Writing a Modified Remote Configuration

You can write a modified configuration to the remote computer or workstation.

The Automatic Update Directory and the Staging Directory must be populated before you attempt to write a modified configuration to a remote computer or workstation.

To write the modified configuration to a remote computer or workstation:

1	Place the pointer over the icon of the computer or workstation and left-click the mouse. The icon is highlighted.

2	Open File and click Write Modified Remote Configuration. The Write Modified Remote Configuration dialog opens.

3	CSS Central writes the information to the remote computer or workstation shown in the CSAV Neighborhood.


Understanding the CSS Central Application Window

The default CSS Central application window workspace is composed of a menu bar and standard Windows control features.


CSS Central application window menu bar
CSS Central Application Window

The CSS Central Application Window contains a menu bar that is composed of three standard Windows menu items:

•	File

New

Allows you to create a new CCS Central database

Open

Opens an existing CCS Central database

Exit - Exits the CCS Central application

Existing database(s), if any, are listed in the File menu. CCS Central opens the last accessed database.

•	View

Status Bar

Shows or hides the status bar that is located at the bottom of the CCS Central application window.

•	Help

Help Topics

Accesses all Help topics that are associated with the CSS Central application.

About CSS Central

Gives the version and date of the CSS Central application. (Pressing F1 is the alternate, standard method for accessing help.)


Understanding the CSS Central Main Window

The CSS Central Main Window opens in the CSS Central Application window and remains until you close it. You can open multiple CSS Central Main Windows in the CSS Central Application Window, to compare the preferences, computer groups, computers and tasks that you assigned to each database.

The CSS Central Main Window consists of a left pane and a right pane. The left pane contains a (hierarchical) tree view of a defined CSAV Neighborhood. The right pane view provides a view of the CSAV Neighborhood, by Preferences, Task (or Tasks) and Computer Group (or Groups).

Opening one (or more) CSS Central Application Window (or Windows)  within the CSS Central Application Window changes the default CSS Central Application Window menu .


CSS Central Main Window Menu

Displaying one (or more) CSS Central Main Window (or Windows) in the CSS Central Application Window changes the CSS Central Application Window menu bar. Use this menu to control the elements in the CSS Central Main Window.

The menu bar consists of the following:

•	File

•	Edit

•	View

•	Update

•	Remote Installation

The menu bar items Windows and Help provide standard features and funtionality.


File

New

Allows you to create a new CCS Central database

Open

Opens an existing CCS Central database

Close

Closes an existing CCS Central database and does not write changes to the disk.

Save

Closes a CCS Central database and writes changes to the disk.

Re-Write Remote Configuration

Use with Preferences and computer group.

Read Remote Configuration

Use with Preferences and computer group.

Write Modified Remote Configuration

Use with Preferences and computer group.

Exit

Exits the CCS Central application.

 Existing database(s), if any, are listed in the File menu.


Edit

Add Computer/Workgroup

Adds a new or existing computer to a workgroup that is within the CSAV Neighborhood, or directly to the CSAV Neighborhood.

Delete

Deletes a computer group, computer, inherited preference, or task, from the CSAV Neighborhood.

Rename

Changes the name of a computer group.

Purge Preferences

Deletes an inherited preference.

New Preferences

Adds a preference to a computer group or to a computer.

New Task

Adds a task to the CSAV Neighborhood, computer group, or computer.

New Group

Adds a group to the CSAV Neighborhood or to an existing computer group.

Lock/Unlock Computer

Locks or unlocks the preference(s) of computer(s).

Find Computer…

Locates, with * and ? search characters, a named computer within the CSAV Neighborhood.


View

Status Bar

The status bar  provides a brief description of individual  menu items and toolbar buttons. When the mouse pointer is placed over either a button or a menu item, then that item's function is displayed.

Item List

Provides a read-only view of preferences, computer groups, computers, and tasks.

Settings List

Displays the default settings of the CSAV Neighborhood and the inherited or modified preferences of the computer groups and computers.

Task Properties List

Displays the properties of a named task.

Network…

Select this option to search all of your network drives.

Reporting…

The Reporting screen controls how the scan results display for report purposes and allow you to choose whether or not to have an audible warning.

Active Protection…

Provides real-time protection for Windows NT with DVP the kernel-mode driver

Files to Include/Exclude…

These two screens allow you to enter and delete file extensions to be scanned (included) or not scanned (excluded). Extensions entered here apply to all scan tasks.

Advanced…

The Advanced menu provides access to four dialog boxes. They are: Quarantine Path, Task Path, Automatic Update and Service Account.

The Quarantine Path dialog box allows you to choose a quarantine folder to which  infected files will be sent.  From this dialog box you can either type the path or select the browse button and navigate to the location where you want files quarantined. By default, Command AntiVirus for NT creates a quarantine folder off the root of the local drive, C:\Quarantine.  In the Quarantine Path dialog box, entering a path to a different quarantine folder will route infected files to that folder rather than to the default folder.

If you set a path to a different quarantine folder, infected files will be routed to that folder only if a quarantine option has been enabled in the Active Protection and/or Properties dialog boxes.

Users can  use task files located at an alternate location: the location can be either local or remote.  The alternate location can be set in the Task Paths dialog box located within the Advanced menu item.

Automatic updates across networks can be accomplished via the Automatic Update dialog box. Administrator privileges are required to perform such updates. Each time F-Agent is launched, it checks the .DEF files and the SETUP.INI files. If only those files have changed since the previous launching of F-Agent, then only those files are updated. However, if other files in addition to the .DEF files and SETUP.INI have changed, Command AntiVirus for Windows NT performs a full silent update. There is a text field for entering the UNC path of the remote setup files. There is an Update Now button which provides the option to update Command AntiVirus for Windows NT manually.  Automatic updating is not available on the evaluation versions of this product.

The Service Account dialog box is used to update a password for an existing account or to select a different account. The Scheduler service (CSS AV Scheduler) uses this information to point to an existing account.

Task Properties…

Opens the Task Properties dialog to change the attributes of a named task


Update

Configure FTP

Opens the FTP Configuration dialog

The Update menu provides administrators with the options to configure FTP downloads, specify platforms or update files to be downloaded, and deploy these files to users. The options include specifying both a Staging directory and an Automatic Update directory, as well as specifying whether a particular file is to be scheduled for download of deployed automatically. The basis for the these options is to allow administrators as much control and choice as possible. For example, an administrator may wish to automatically download and deploy all signature definition updates. However, in the case of full product updates, the administrator may prefer to have the files automatically downloaded, but not deployed. This would grant the opportunity to review the software prior to dissemination to users.

See also:

Configure FTP

Configure Platorms

Update Files Management

Start Update


Scheduling Tasks

Scheduled execution of the selected task can be a very useful anti-virus tool. After you have defined a scan, you may use Schedule to assign the time for the scan to occur.

You may create schedules for several different scans, but they can not be run concurrently.

Enable scheduling

Checking this box turns scheduling on. If this box is not checked scheduled scanning will not occur.

Scan frequency

Select how often a scheduled scan should occur. You may select only one option.

Daily

Select the Daily option if you want a scan to take place each day.

Weekly

When you select the Weekly option, you may then select the day on which you want a scan to occur.

Monthly

If you select the Monthly option you will then have access to the drop-down dialog box which allows you to select the day of the month you want the scan to occur.

Time to scan

Specify time of day in military format with 00 indicating midnight. Scheduled scans will be skipped if the computer is not on during the time you have entered.

Scan after every x minutes of inactivity

You can choose to scan after a specified period of inactivity.


Alternate Task Location

Tasks can be stored in a different directory than the default and this directory can be specified in Preferences. Administrators may wish to create a central directory for all user task files. This directory would typically be created on a shared drive. This gives the administrator greater control over the scan tasks that are run and the properties of those tasks. The location of the tasks should be specified by:

1	Highlight the Preferences which are to be affected.

2	Select the View menu.

3	Select Advanced.

4	Type in the path or choose the Browse button to browse to the location.

5	Click Make UNC to convert mapped paths to UNC paths.

See also:

Advanced


Automatic Update

Enter the UNC path or drive letter of the remote setup

Type in the text box (or click the Browse button to open a dialog) to enter the location of update files that are installed at boot-up or when invoked.

Make UNC

A text field for entering the UNC path of the remote setup files.


Quarantine Path

To use this option open the Active Protection dialog and click the Quarantine radio button located in the Action on Infection field.

Enter the quarantine path (this should be on a local drive)

The Quarantine Path dialog box allows you to choose a quarantine folder to which infected files will be sent. From this dialog box, you can either type the path or select the browse button and navigate to the location where you want the files quarantined. By default, Command AntiVirus creates a quarantine folder off the root of the local drive, C:\Quarantine. In the Quarantine Path dialog box, entering a path to a different quarantine folder will route infected files to that folder rather than to the default folder. The Quarantine directory should be on a local drive.

See also:

Advanced


Service Account

Use this option with NT systems only to specify the account to be used for installations.

The Service Account dialog box is used to update a password for an existing account or to select a different account. The Scheduler service (CSS AV Scheduler) uses this information to point to an existing account.

See also:

Advanced


Deleting Existing Tasks

1	Highlight the task you wish to delete.

2	Press the delete key on the keyboard, or, from the menu, click Edit then select Delete.

3	Click Yes to confirm the deletion when queried

See also:

Adding New Tasks

Editing Existing Tasks


Update Files Management

When files are automatically downloaded via CSS Central, they can be viewed and deployed from the Update File Management dialogue. If the files were received on floppy disk, or downloaded without using CSS Central, they will have to be imported for deployment and will not appear on the list.

A drop-down menu is provided for administrators to choose which platform to be deployed, or they may choose All Platforms.

A Delete button is provided for files downloaded by CSS Central which the administrator does not wish to deploy nor keep in staging.  To delete a file, first highlight the file by clicking it once, and then click the Delete button.

The Import button is used for deploying Command AntiVirus files which were obtained without the use of CSS Central. To use, click Import and enter the path which contains the extracted files. Click OK. A second dialogue appears which shows the Platform, Product, Type of file, and Description. These may be changed by clicking the appropriate drop-down arrow. Click OK to deploy the files to the Automatic Update directory.

Deploy Now moves the files from the Staging directory to the Automatic Update directory. From there, network clients will be automatically updated. Deploy can be done for all platforms, or for individual files. After highlighting the file, or selecting from the Platform drop-down menu, click Deploy Now.

Download Scheduled forces a download of all files or platforms which have scheduled downloads selected under Configure Platforms.


Start Update

Start Update invokes the network clients to begin the automatic update process. It is the equivalent to the Update Now choice found in CSAV under Preferences\Advanced\Automatic Update.